We know that first impressions count, which is why we never become complacent and always strive to improve that first customer experience.

We specialise in providing a first class comprehensive cleaning service to retail outlets, including large chains of department stores and shopping centres. Our aim is to support your reputation and thereby enhance your brand; achieving this through real partnership. We understand that Retail is a business with very particular demands and our unique experience in the sector makes a difference. Not only do we provide routine day-to-day cleaning, but we ensure a professional image is continually maintained prior to opening each morning. Our comprehensive service ensures that all our staff are conversant with the Health & Safety risks therefore, provide an excellent customer interface service.

We take care to understand the specific needs of every company and their brand to develop and deliver a service which adds sparkle to our client's reputation and retail environment. Our goal is to meet your needs for a clean, safe, comfortable environment. We work closely with you to support your business and your brand, using state-of-the-art monitoring technology to ensure consistent quality to our services.

Shopping centres also feature highly within the company portfolio, with our staff working alongside members of the public throughout the daytime - often trained to be more than simply cleaning staff - working in conjunction with centre management to deliver an overall service to customers throughout the day. Our teams provide essential services and ensuring that your store remains clean and inviting to your own customers.

During the early stages, BlueCrest understand that careful planning is crucial to delivering a successful support services partnership and thereby aiding a smooth changeover. On all new contracts we undertake careful planning and review of your organisation and premises to enable us to design agreed specifications and schedules. Our comprehensive operational plans ensure, from the start, you are kept fully informed of our progress with the agreed specifications and schedules.

Being an organisation within the service sector and relying heavily on individuals, one of the most critical aspects of any new contract is the successful management of the employment regulations and in particular the TUPE process. Here you can rely on our professional management team’s extensive experience of organising the seamless transfers of large numbers of staff.

You will benefit from an assigned contracts manager who will oversee all aspects of your contract including regular reporting, staff training and the introduction of our quality assurance and staff tracking systems.

BlueCrest is strongly committed to a 'partnership' approach by a hands-on management style. We make regular on-site inspections and maintain an ongoing dialogue with our clients through our quality assurance audit process therefore, ensuring our service standards are consistently delivered.

Having the right people is important at every level, within a support services business; we are fully aware of this and nowhere is this more crucial than with our high calibre management teams. The contract manager assigned to manage your contract will be your single point of contact. Their time will be completely dedicated to ensuring that all your services run smoothly to an agreed service level and that any issues are dealt with quickly and effectively.

BlueCrest Cleaning Services is accredited with quality standard ISO 9001:2008 giving you the added assurance of consistent quality checks and on-going efficiency improvements. We guarantee to provide you with the very highest service standards.

Our agreed specifications and schedules are clearly defined with our clients at the commencement of all contracts, our company philosophy encourages fresh thinking and continuous improvement. Nothing stands still, with technology advances, systems improve and training develops. We encourage our contracts teams to constantly address potential service issues and to look constantly for ways in which our services can be improved.

We are continually reviewing new cleaning techniques and together, with our experience of a wide range of operational systems and our highly motivated staff, enable us to provide you with a service solution, especially formulated for your business. Contract managers continually assess our performance against targets which are agreed with you and monitor our ongoing efficiency and improvements.